Our Wholesale Mission
We work hard to pursue and provide the very best specialty coffee available and we strive to achieve sustainability and transparency in all of our relationships. The promise of transparency and education is the foundation of all our wholesale partners. Specialty coffee can be complicated but we promise to make it easy for you! All of our wholesale partners – from specialty coffee cafes to small bakeries- receive the same free training and ongoing support. All we ask is that our customers pledge to brew and prepare their coffee according to the guidelines of the Specialty Coffee Association. Don’t worry! We promise to get you there and keep you there!
Our Wholesale Partners Pledges:
- Weekly orders to ensure freshness
- Attend and take full advantage of our various free Professional Development programs
- Brew within all Specialty Coffee guidelines
- Call us immediately if something needs adjusting- we are coffee super heroes and will fly to your rescue
- Have fun crafting amazing coffee and espresso drinks!
Flight Coffee Co's Pledge to its Wholesale Customers:
- Cafe Design & Operations Consulting
- Free and robust ongoing training and support from our coffee instructors certified through the Specialty Coffee Association
- Our wholesale club is exclusive- we reserve wholesale partnership to customers who are passionate about brewing the perfect cup of coffee or espresso
- Barista training in your house and/or ours
- Brew recipes (dose and grind) for every brew device under the sun
- A coffee selection that follows the natural cycle of coffee crops-fresh green coffee (no coffee in house will be sold if it is rendered past crop
- All ordered coffee will be roasted and delivered/shipped on the same day or day after roasting. Freshness is imperative! (Monday-Friday)
- Specialty Coffee Culture- nonstop.
- Biannual planned coffee events at your café
- If you so desire, a customized House Blend that is exclusive to you
- Wholesale customers exclusive to Flight Coffee, receive a free hard and electronic copy of our Coffee Knowledge Training Manual and Brew Guidelines Manual. Don’t pay to be trained. We promise to get you fluent and exceptional in specialty coffee.
Course Offerings:
- Coffee Knowledge- From Seed to Cup
- The Science of Brewing- Basic Barista Training
- Fundamentals of Espresso (level 1)
- Fundamentals of Espresso (level 2)
- *Free of Charge to customers who exclusively serve Flight Coffee
Managing or Upgrading Equipment Selection:
We are happy to provide a list of what we find to be the best brew equipment available. Our list will include equipment top picks for each price range.
Equipment providers we trust: Espresso Parts, Seattle Coffee Gear, Prima Coffee
Our Top Equipment Picks:
Batch Brewer: Fetco or Curtis
Grinders: Mahlkoenig, Mazzer, Baratza
Espresso Machine: La Marzocco
Our Third Wave Roasting Philosophy:
The beauty of our roasting is in the nuance of our coffees. Sure we roasters like to fancy ourselves as alchemical wizards- keepers of Hermeticism and all of that, but the reality is coffee roasting is a skill akin to calligraphy or any fine art. The more you practice the more beautiful the form.
As a third wave coffee company, we seek to highlight and capture the character of our carefully chosen green coffee. It is our job to lovingly create a consistent and gentle roast cycle, accentuating what makes a particular varietal or farm exciting. Every minute the coffee is roasting is contingent upon the minute before. It is like a great sonnet or symphony and as passionate as we are about the roasting cycle’s never-ending prequel, at the end of the day, we want the roast to become transparent. We have done our job correctly if after each sip of our coffee, all that is revealed is the coffee’s uniquely crafted celebrated cup profile.
Our Storied Coffee
A really amazing cup of coffee tells a story of connection. We love a good back story. Sure brewed coffee is a sensual experience in and of itself but before it reaches the mug, that coffee traveled an intricate and exacting path. We like to call it the great coffee chain of custody. Every step is important, from the ripeness of coffee cherries when picked, to the way the coffee is milled and dried, to the way it is shipped to our roasting plant, to the way we lovingly roast it and yes right down to the way it is brewed by you, our knowledgeable wholesale partners. Due to the delicate balance of specifics, we must be vigilant – we must seek out direct and transparent relationships with coffee growing professionals throughout the world. Instead of simply labeling our coffee as “sustainable,” we have chosen to tell the whole story. We love talking about the uniqueness of each coffee. This way, we promise that each bag of Flight Coffee Co purchased was hand crafted with excellence at all stages, from cherry to cup. Directness and transparency are important to us. From day one we have been committed to buying coffee that is as closely aligned with our values as possible. We are pretty excited to have you, our wholesale partner, be part of our storied, celebrated coffees.
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Roast Days and Shipping Information
Roasting days for retail mail orders are generally Monday through Thursday (with the exception of holidays). We do not normally roast on Fridays. Orders are shipped Monday – Friday (holidays excepted). Orders received Monday – Thursday will usually be packed and shipped the next business day. Orders received Friday – Sunday will be packed and shipped the following Monday (or Tuesday if Monday is a holiday).
USPS Shipping (default method)
Single Bag orders, Flat Rate, and Free Shipping (for orders over $50) are sent using the USPS Ground Advantage service which has a delivery time of 2-5 days. For an additional fee, you may choose expedited shipping options such as USPS Priority Mail (1-3 days) and USPS Priority Mail Express (1-2 days) While Priority Mail Express delivers 7 days a week, 365 days of the year including all holidays, please note that Flight Coffee does not ship orders on Saturdays, Sundays, or holidays.
UPS Ground
Larger orders may be shipped via UPS ground at our discretion. Additionally, if you prefer, any order can be sent via any of UPS’s standard services. Please note that flat rate and free shipping promotions do not apply when custom shipping options are requested. Please contact us at service@flightcoffeeco.com or call us at 603-488-5141 prior to placing your order to make alternative shipping arrangements
Local Pickup
We offer free local pickup of any order placed on our Website at our Bedford, NH café & roastery location. Please note that local pickup is not available at any other location. We do ask that you wait until you receive notification that your order is ready before coming in to pick it up. We generally process online orders Monday-Friday, so orders placed late on Friday or over the weekend may not be ready until Monday.
Once an order is picked up by the shipping carrier, we can no longer make any changes to the destination address.
Note: We roast in New Hampshire, which sees its fair share of winter weather. As a result, it is possible in rare cases that issues such as weather delivery service interruption, or other production delays could impact your order ship date, transit time, or delivery date.
From time to time we may offer special coffees that are only available in small quantities. These coffees are usually only roasted once per week and orders for them must be placed before 7:00 A.M. on the roast day. Orders received after 7:00 A.M. may be fulfilled if we have excess coffee, may be held until the following week, or may be refunded. We will identify such special roasts clearly on our website. Unless identified as such, all of our other coffees will follow our standard roasting and shipping schedule.
We package our coffees in bags with one-way valves. We do our best to roast to order but never ship coffee that’s been packaged more than two days before the date your order ships. Please note that all coffees taste better after several days of rest with some coffees such as African varietals peaking eight or more days after the roast date.
We mark each bag with the production date and a batch number. Should you have a question on your coffee or your order, please contact us at service@flightcoffeeco.com or call us at 603-488-5141 Monday – Friday 10am-4pm EST.
All items sold on this website are subject to availability. We may need to discontinue a product without notice or we may run out of stock on an item. This can happen even if you have already placed your order. In the event of such an issue, we will issue you a full refund on your item.
