Roast Days and Shipping Information
Roasting & Shipping Schedule
Roasting days for retail mail orders are generally Monday through Thursday (with the exception of holidays). We do not normally roast on Fridays. Orders are shipped Monday – Friday (holidays excepted). Orders received Monday – Thursday will usually be packed and shipped the next business day. Orders received Friday – Sunday will be packed and shipped the following Monday (or Tuesday if Monday is a holiday).
USPS Shipping (default method)
Single Bag orders, Flat Rate, and Free Shipping (for orders over $50) are sent using the USPS Ground Advantage service which has a delivery time of 2-5 days. For an additional fee, you may choose expedited shipping options such as USPS Priority Mail (1-3 days) and USPS Priority Mail Express (1-2 days) While Priority Mail Express delivers 7 days a week, 365 days of the year including all holidays, please note that Flight Coffee does not ship orders on Saturdays, Sundays, or holidays.
UPS Ground
Larger orders may be shipped via UPS ground at our discretion. Additionally, if you prefer, any order can be sent via any of UPS’s standard services. Please note that flat rate and free shipping promotions do not apply when custom shipping options are requested. Please contact us at service@flightcoffeeco.com or call us at 603-488-5141 prior to placing your order to make alternative shipping arrangements
Local Pickup
We offer free local pickup of any order placed on our Website at our Bedford, NH café & roastery location. Please note that local pickup is not available at any other location. We do ask that you wait until you receive notification that your order is ready before coming in to pick it up. We generally process online orders Monday-Friday, so orders placed late on Friday or over the weekend may not be ready until Monday.
Once an order is picked up by the shipping carrier, we can no longer make any changes to the destination address.
Note: We roast in New Hampshire, which sees its fair share of winter weather. As a result, it is possible in rare cases that issues such as weather delivery service interruption, or other production delays could impact your order ship date, transit time, or delivery date.
From time to time we may offer special coffees that are only available in small quantities. These coffees are usually only roasted once per week and orders for them must be placed before 7:00 A.M. on the roast day. Orders received after 7:00 A.M. may be fulfilled if we have excess coffee, may be held until the following week, or may be refunded. We will identify such special roasts clearly on our website. Unless identified as such, all of our other coffees will follow our standard roasting and shipping schedule.
We package our coffees in bags with one-way valves. We do our best to roast to order but never ship coffee that’s been packaged more than two days before the date your order ships. Please note that all coffees taste better after several days of rest with some coffees such as African varietals peaking eight or more days after the roast date.
We mark each bag with the production date and a batch number. Should you have a question on your coffee or your order, please contact us at service@flightcoffeeco.com or call us at 603-488-5141 Monday – Friday 10am-4pm EST.
All items sold on this website are subject to availability. We may need to discontinue a product without notice or we may run out of stock on an item. This can happen even if you have already placed your order. In the event of such an issue, we will issue you a full refund on your item.
